Frequently asked questions
Q: Are your products suitable for sensitive skin?
A: Yes, many of our products are formulated with sensitive skin in mind. We use gentle ingredients and avoid harsh chemicals. However, we recommend doing a patch test before using any new skincare product
Q: Are your products cruelty-free?
A: Absolutely! We are committed to cruelty-free beauty and do not test our products on animals.
Q: Are your products halal certified?
A: While we adhere strictly to Halal principles in our product formulation and production process, ensuring all ingredients and materials comply with Halal standards, we currently do not possess a JAKIM Halal certification. The process of obtaining this certification is quite extensive and time-consuming. Rest assured, our Muslim founders and staff prioritize Halal compliance in every aspect of our business.
Q: How long does shipping take?
A: We ship our products via J&T Express. Delivery times may vary depending on your location. Generally, you can expect to receive your order within 2-5 business days for Peninsular Malaysia and 3-7 business days for East Malaysia. Please note that these are estimated delivery times and actual delivery may be affected by unforeseen circumstances.
Q: What are your shipping costs?
A: We offer shipping nationwide through J&T Express. Shipping costs vary based on the weight of your order and your location. For orders within Peninsular Malaysia, shipping starts from RM8. For orders to East Malaysia, shipping starts from RM15. Please note that these are starting rates and the final cost will be calculated at checkout based on the weight of your order.
Q: What payment methods do you accept?
A: We accepts a variety of payment methods for your convenience. You can choose to pay using credit cards (Visa, Mastercard), debit cards, PayPal, Google Pay, or Apple Pay.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you received:
Product defects: Damaged or faulty products.
Incorrect product received: The customer received the wrong product or size.
We will gladly arrange a replacement or exchange at no additional cost to you. If you believe you've received a damaged or incorrect item, please contact our customer support within 7 days of receiving your order.
Q: How do I choose the right skincare products for my skin type?
A: Determining the perfect skincare routine can be overwhelming. To assist you in selecting the ideal products, we encourage you to reach out to our dedicated skincare experts. They can provide personalized recommendations based on your skin type, concerns, and goals. Simply contact our customer support team through our website or social media channels for a complimentary skin consultation.
Q: Can I use your products in combination with other skincare brands?
A: Yes, our products are generally compatible with other skincare brands. However, it's always best to patch test new combinations.
Q: Can I use your products in combination with other skincare brands?
A: Yes, our products are generally compatible with other skincare brands. However, it's always best to patch test new combinations.
Q: How Do I Track My Order?
A: You will receive a Shipment Confirmation email once your order has been shipped, which will contain your tracking number(s).